Supervisors in banking today need technical know-how and people expertise. By developing the leadership skills of your team, your bank will be better equipped to achieve stated performance outcomes. Designed exclusively for department supervisors, team leaders and mid-level managers looking to advance their business and leadership successful supervision are equipped to inspire and lead their teams and banks. Join us! View Agenda.

ABA Supervisor/Team Leader Certificate

Designed to help individuals develop the necessary skills to effectively lead and manage teams. View more information. Courses include:

• Banking Basics Suite (12 courses)
• Building Collaborative Teams
• Communication Basics Suite (3 courses)
• Employment Law
• Empowerment
• Ethical Issues for Bankers
• Leveraging the Benefits of a Diverse Workforce
• Management Essentials Suite (6 courses)
• Managing Change
• Online Communication Suite (2 courses)
• Presentation Skills Suite (4 courses)
• Verbal Communication Suite (3 courses)
• Why Quality Customer Service Matters Suite (5 courses + 1 exercise)
• Written Communication Suite (3 courses)