Keynote: Ben Whiting

Retail Lending Track
10:00 – 10:50 a.m.
Mortgage eClosing: the Path to eSignatures
Michael Haedrich, Finastra
11:00 – 11: 50 a.m. Construction Lending Best Practices       
Katrina Asman, Independent Bank; Kate Schuetter, Transnation Title; Stuart Best, Weltman, Reis
1:30 – 2:20 p.m. Appraisals or Evaluation? A Look at the Rules       
Brandon Winters, Valuation Analytics
3:00 – 4:00 p.m. Delinquencies, Foreclosures. What’s Coming?        
Stuart Best, Weltman, Reis
9:00 – 9:45 a.m. MI Electronic Lien Title (ELT) Update
James Cox, State of Michigan
9:45 – 10:30 a.m. CRA Exams and The Retail Lending Test - part one.  CRA Exams and The Retail Lending Test - part two
Chance Williams, Compliance Alliance

Human Resources Track
Sponsored by Michigan Planners Inc.

10:00 – 10:50 a.m.
Creative Job Postings. Attracting Tomorrow’s Talent, Brian Rhonemus, The Rhonemus Group
11:00 – 11:50 a.m. Compensation Challenges. How to Stay on Top,  Julia Johnson, Wipfli
1:30-2:20pm Creating and Managing Company Culture with a Remote Workforce  ,                                   
Steve Lowisz, Qualigence                
9:00 – 9:45 a.m. Legal Strategies on the Intersection of Wellbeing, Engagement, and Inclusion
James Reid, Dinsmore and Mary Feuerbach, Michigan Planners Inc.
9:45 – 10:30 a.m. The Great Retention Debate. How to Keep the BEST , Joey Spivey, Shazam

Commercial Lending Track
Sponsored by Michigan Certified Development Corp. (MCDC)

10:00 – 10:50 a.m.
New Finance Aspect of the SBA 504      
Jack Johnson and John Galbraith, MCDC
11:00 – 11:50 a.m. Market Conditions and Risks , Steve Doan, FHLBI
1:30 – 2:20 p.m. Updates to the ASTM Standard E1527 ,                
Tim Mcgahey, AKT Peerless


9:00 – 9:45 a.m. Let’s Talk Regulations!  David Merchant, DIFS
9:45 a.m. – 10:30 a.m. Make Your Customers and Prospects Fall in Love with You  Handout Two, Joe Micaleff, GrowUp Sales

Marketing Track
10:00 – 10: 50 a.m. The Digital Dozen  , Eric Cook, WSI
11-11:50am  Video Tips and Trick Followed by Round Tables with Eric Cook, WSI
1:30 – 2:20 p.m. Sharing Your Story: The Positive Impact Your Bank has on Your Community,    
Randy Boersma, Lakefx Media
3:00 – 4:00 p.m. Enhance the Customer Experience and Increase Market Share with AI-Driven Personalized Interactions,  
Katie Horvath, Aunalytics

9:00 - 9:45 a.m. On-Boarding. Creating the BEST Experience , Joey Spivey, Shazam
9:45 – 10: 30 a.m. Reaching the Un-Banked , Shelly Loftin, ABA

Customer Service/Sales Track

10:00 – 10:50 a.m. Want to Sell Like a Boss? Stop Talking and Start Listening ,        
Steve Lowisz, Qualigence
11:00 – 11:50 a.m. Enhance the Customer Experience and Increase Market Share with AI-Driven Personalized Interactions, Katie Horvath, Aunalytics
1:30 – 2:20 p.m. Attracting New Business to Your Bank, Steve Bruyn , Foresight Research
3:00 – 4:00 p.m. Go from Good Service Provider to Awesome Finance Professional Handout One. Handout Two.        
Joe Micallef, GrowUp Sales

9:00 – 9:45 a.m. Create Engaging Conversations in the Branch of the Future , Jack Kasel, Anthony Cole Training
9:45 – 10:30 a.m. The Value of Adding Connected TV to your Media Mix Additional handout . Robert Ropars, Vericast, a Harland Clarke Company

Operations and Technology Track
Sponsored by RedRocks

10:00 – 10:50 a.m. What Banks Should Know about Cryptocurrencies  Crypto Manual  Julia Gutierrez, Compliance Alliance

11:00 -11:50am Embracing Cyber Resilience ,
Timothy Evans, Adlumin
1:30 – 2:20 p.m. Incident Response, Mark Spaak and Paul Kennedy, Rehmann
3:00 – 4:00 p.m. The Evolution of Payment Rails ,
Matt Sitkowski, Bankers' Bank
9:00 – 9:45 a.m. Internal Quality Controls , Melissa Murphy, LASCO
9:45 – 10:30 a.m. Traditional vs Virtual Desktops vs Cloud Services Comparison ,
Gary Lutz, IT Resource