Handouts are posted as they are received (please access below). 

Make the most of your BEST Conference experience by downloading the app. Manage your schedule, access handouts and find more information about sponsors and exhibitors. Text mibankers to 95577 to download the app.

CE Credits

BEST has been approved for: 3.75 CAFP, 1.25 CERP, 8.75 CFMP, 5 CLBB, 8.25 CRCM credits.

HR Track has been approved for 5.50 HR (General) re-certification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ re-certification through HR Certification Institute® (HRCI®).

The HR Track is also pre-approved for SHRM re-certification credits (please see agenda for activity numbers).

   Operations & Technology  Marketing  Customer Relations/Sales Human Resources 
Sponsored by Michigan Planners
 Retail Lending  Commercial Lending
Sponsored by Michigan Certified Development Corporation
10-11 am  Cybersecurity Trends to Look for in 2019
 Marketing Showcase
Learn from the BEST!
Handout 1
Handout 2
Handout 3
Getting Branch
Transformation Right

How Can You Improve
Employee Engagement?
 What’s New with TRID 2.0, Fair Lending
Loan Pipelines - Creating Quality Warm Introductions
11-Noon  Regulation CC Update. Whats New?
Prospecting in Three Easy Steps
 Trends in Compensation and Benefits
Economic Update. What’s
Up? What’s Down? 

LUNCH BREAK - Noon to 1:30 pm 
1:30-2:30 pm ACH Update
 Roadmap to Launching a New Website
 Capitalizing on Your Competitive Advantage
 Legal Update: Policies and Pitfalls Social Media Risks and How to Avoid the Worst
Regulatory Update
3-4 pm Your Changing BSA/AML
Responsibilities Due
to Marijuana-Related
Businesses (MRBs)

ADA and Website
Accessibility Compliance Updates 
Small and Micro
Business Banking

Round Table –
What's Keeping You Up At Night? 
Round Table Idea
 Ideas and Brews
8-9 am Cloud Agreements: Do’s, Don’ts, and Gotchas
 Marketing Boot Camp 2.0

Break at 9:30 am
How to Turn Your Tellers into Mortgage Sellers
Coaching is an Action and Action Result in Success!
Construction Lending - What Every Lender Should
Know to Assist Their

Cyber Security for
Commercial Customers

9:30-11 am  Security & Emergency
Planning - Are You Prepared?

Debunking Feedback
HR Analytics and Why It’s so Important
SHRM Guidelines
The Art of Networking

The BEST conference provides terrific learning opportunities for our team. The many different educational tracks address topics that are current and relevant for specific lines of business. Each year it is my goal to leave the conference with two or three takeaway ideas to bring back to the bank and share with the rest of the team. 
—Vicki  Franzen, Senior Vice President, Group Services Manager (Business Banking, Business Services, and Consumer Lending), Monroe Bank & Trust