Handouts will be posted one week prior to the event.

Make the most of your BEST Conference experience by downloading the app. Manage your schedule, access handouts and find more information about sponsors and exhibitors. Text mibankers to 9577 to download the app.

   Operations & Technology  Marketing  Customer Relations/Sales Human Resources 
Sponsored by Michigan Planners		  Retail Lending  Commercial Lending
Sponsored by Michigan Certified Development Corporation
10-11 am  Cybersecurity Trends to Look for in 2019
  Marketing Showcase
Learn from the BEST!
 Getting Branch
Transformation Right
 		 How Can You Improve
Employee Engagement?
  What’s New with TRID 2.0, Fair Lending

 Economic Update. What’s
Up? What’s Down? 
11-Noon  Regulation CC Update. Whats New?
 Debunking Feedback
  Trends in Compensation and Benefits
The Art of Networking
LUNCH BREAK - Noon to 1:30 pm 
1:30-2:30 pm ACH Update
  Roadmap to Launching a New Website
  Capitalizing on Your Competitive Advantage
  Legal Update: Policies and Pitfalls Social Media Risks and How to Avoid the Worst
 Regulatory Update
3-4 pm Your Changing BSA/AML
Responsibilities Due
to Marijuana-Related
Businesses (MRBs)
 		 ADA and Website
Accessibility Compliance Updates 		 Small and Micro
Business Banking
 Round Table –
What's Keeping You Up At Night? 		 Round Table Idea
Exchange 		  Ideas and Brews
 Friday
8-9 am Cloud Agreements: Do’s, Don’ts, and Gotchas
 		  Marketing Boot Camp 2.0

Break at 9:30 am
 How to Turn Your Tellers into Mortgage Sellers
 Coaching is an Action and Action Result in Success!
 Construction Lending - What Every Lender Should
Know to Assist Their
Customers

 Cyber Security for
Commercial Customers
9:30-11 am  Security & Emergency
Planning - Are You Prepared?
 Prospecting in Three Easy Steps
 HR Analytics and Why It’s so Important  Loan Pipelines - Creating Quality Warm Introductions

The BEST conference provides terrific learning opportunities for our team. The many different educational tracks address topics that are current and relevant for specific lines of business. Each year it is my goal to leave the conference with two or three takeaway ideas to bring back to the bank and share with the rest of the team. 
—Vicki  Franzen, Senior Vice President, Group Services Manager (Business Banking, Business Services, and Consumer Lending), Monroe Bank & Trust