Keynote Speaker:  Sarah Noll-Wilson

From I to We: Building Trust One Conversation at a Time

Humans thrive when we are included, valued, learning, and contributing in meaningful ways. We thrive when stress and conflict is productive. But thriving is not a solo job. Our success personally and professionally is directly impacted by the quality of our relationships.  One way the we increase the quality of our relationships is by increasi

ng the quality of our conversations.  We build relationships one conversation at a time and each conversation will impact our level of trust. The problem is most of us spend our time on autopilot, responding from a place of habit and our brains are naturally wired to protect us.

How do we move from a place of protection and exclusion to one of partnership and inclusion? We accomplish this by shifting from being I-Centric to WE-Centric.

Leveraging bold, new research on the neuroscience of trust, I will introduce the audience to the practice of Conversational Intelligence®.  I will guide your audience through thinking about trust differently and give practical tips for creating more powerful relationships through conversation.

Learning Objectives

  • Explore the neuroscience of trust
  • Introduce the concept of “Amygdala Hijacking”
  • Discover two simple practices for creating deeper trust in conversations
  • Illustrate conversational blind spots

Are you ready to play fully brave? Let the great work begin!

Keynote Speaker:  Dave Defazio, StrategyCorps

The Amazon Prime Effect - Surviving in the New Subscription Society

Subscription services are quickly becoming the dominate strategy of today’s best retailers and have caused a monumental shift in the way people buy. More than 50% of all American households now subscribe to Amazon Prime, and more than 200 million people subscribe to this and other retail services such as Netflix. Bankers have a duty to understand these trends and drive their banks beyond just transactions to connect better with the lifestyles of today’s modern consumers.